IT network consultants help companies resolve IT problems that threaten: business productivity, relationships with clients, and extremely the bottom line. However, not all consultants are created equally. Some of them offer excellent advice, while others propose mediocre solutions for the sake of making a sale. If a company needs the assistance of a provider of managed IT services, below are tips that will assist in hiring the right candidate.
Know Why Assistance is Needed
One mistake that businesses make when they experience an IT problem is not diagnosing the problem before they hire someone to fix it. Without knowing the diagnosis, a company could potentially hire someone who does not specialize in solving their particular problem. Companies who hire an expert without knowing what he or she should accomplish often end up over compensating the person, as the person is paid to diagnose a problem that the company's IT department could diagnose instead. Whenever possible, a business should know what type of problem it faces before it hires outside help.
Hire a Candidate Who is Client Focused
When a company interviews IT network consultants, its representatives should spend more time talking than the consultants do. After all, consultants must thoroughly understand the company's business situation to propose the right solution. Candidates will do their fair share of talking to describe their credentials and specialties, and answer questions, but businesses should avoid hiring a provider of managed IT services that dominates the conversation at the initial meeting. Otherwise, the provider may end up implementing a solution that only partially addresses the problem.
Hire a Full-Time Consultant
Many part-time consultants parlay the expertise they learn from their full-time job into consulting opportunities. Although part-timers often charge less than their full-time counterparts, they have two potential drawbacks: their regular job may take precedence over consulting jobs, and having a full-time job may detract from their motivation to be a true IT expert – a person whose livelihood depends on identifying topnotch IT solutions.
Avoid Candidates Who Seem Like They Could Sell Anything
Some businesses believe that an uncaring consultant is one who insists on selling a certain solution, but sometimes the opposite is true. A reputable consultant expert often refuses to sell a solution that would not solve the client's problem, while a person who is merely motivated to make a sale may agree to sell almost any solution. If a candidate responds to resistance of one solution by immediately proposing to implement a different one, it may be someone who is a salesperson first and a consultant second.
IT network consultants help businesses solve network problems that affect business productivity, client relationships, and the bottom-line. However, hiring the wrong candidate often compounds the problems instead of solving them. If a business needs a provider of managed IT services, remember the tips above when evaluating the candidates; and remember that fixing IT problems is almost always less expensive than allowing the problems to persist, especially in the long-run.